Perth Independent Anaesthetists Privacy Policy

Introduction

This Privacy Policy outlines Medical Billing WA Pty Ltd T/As Perth Independent Anaesthetists (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.perthia.com.au (" Site "), or otherwise share personal information with us (collectively: " Users "). 


Medical Billing WA Pty Ltd is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

What is Personal Information?

Personal information is information or an opinion that identifies an individual. This may include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth
  • Medicare or private health insurance details

 

How We Collect Personal Information

We collect personal information in a number of ways, including:

  • Directly from you via telephone, email, written correspondence, or our website (www.perthia.com.au)
  • From healthcare providers, medical practitioners, and hospitals
  • From third parties such as health funds, Medicare, or practice management systems

Where reasonable and practicable, we will collect personal information directly from you. Where information is provided by a third party, we will take reasonable steps to ensure you are aware of this.

 

Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Providing medical billing and debt collection services
  • Processing Medicare, DVA, and private health fund claims
  • Communicating with patients, practitioners, hospitals, and insurers
  • Managing accounts, payments, and financial records
  • Complying with legal and regulatory obligations

Where appropriate, we will explain why we are collecting your information and how it will be used.

 

Sensitive Information

Sensitive information includes health information and other data defined under the Privacy Act.

We will only collect and use sensitive information where:

  • It is reasonably necessary for our services
  • You have provided consent; or
  • It is required or authorised by law

Sensitive information will only be used for the primary purpose for which it was collected or for a directly related secondary purpose.

 

Disclosure of Personal Information

Your personal information may be disclosed to:

  • Medical practitioners and healthcare providers we act on behalf of
  • Hospitals and day surgery facilities
  • Medicare, DVA, and private health insurers
  • Payment processors and debt collection service providers
  • IT service providers and software platforms used in our operations
  • Regulatory authorities where required or authorised by law

We only disclose personal information where it is reasonably necessary for our business activities or required by law.

 

Security and Storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes the use of secure systems and restricted access to data.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. In most cases, records are retained for a minimum of 7 years.

When no longer required, personal information is securely destroyed or permanently de-identified.

 

Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

Requests must be made in writing. We will respond within a reasonable timeframe. We do not charge for access requests but may charge a reasonable administrative fee for providing copies.

We may require identification before releasing personal information.

 

Maintaining Data Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up to date. If you believe any information we hold is incorrect or outdated, please contact us so we can update our records.

 

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

 

Policy Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

 

Privacy Enquiries and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Medical Billing WA Pty Ltd
PO Box 1442, Wangara DC WA 6947

Phone: 08 6555 8615